Privacy Policy for CodeOC.ai

1.1

CodeOC.ai ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, platform, and related applications (collectively, the "Services").

1.2

Our Services are designed exclusively for corporate clients and business entities. We do not offer services to private individuals or consumers. Any data collected pertains to business representatives, employees, and corporate accounts.

1.3

By using our Services, you confirm that you are acting on behalf of a business entity and consent to the data practices described in this Privacy Policy. If you do not agree with the terms, you should not use our Services.

1.4

For more details on how we handle data processing, including third-party providers and data retention, refer to our [Data Processing Addendum (DPA)].

2.1 Business & Contact Data

This includes:

• Business name, company registration details, and industry information
• Name, corporate email address, phone number, and other contact details of business representatives
• Billing details, such as invoicing address, tax ID, and transaction history (note: payment processing is handled by Stripe; we do not store or process credit card details)

2.2 Technical & Usage Data

This includes:

• IP address, browser type, and device information
• Log files, cookies, and analytics data
• Interaction history within the platform

2.3 Vehicle & Diagnostic Data

• Data related to vehicle diagnostics, error codes, and maintenance history
• Anonymized performance and usage statistics

2.4 Data from Third-Party Integrations

If you choose to connect third-party services (e.g., automotive software or cloud storage providers), we may receive additional data based on your consent.

3.1 To Provide and Improve Services:

• Process transactions and manage accounts
• Enhance functionality and troubleshoot issues
• Improve AI-driven vehicle diagnostics and recommendations

3.2 Security & Fraud Prevention:

• Detect unauthorized access or misuse
• Ensure compliance with security protocols

3.3 Legal & Compliance Obligations:

• Comply with applicable laws and regulations
• Respond to legal requests or law enforcement inquiries

3.4 Marketing & Communication:

• Send service updates, promotions, and newsletters (with opt-out options)
• Conduct surveys and gather user feedback

4.1 Service Providers

We may share data with trusted partners who assist in providing our Services (e.g., hosting, payment processing, analytics). These providers include but are not limited to Amazon Web Services (AWS), OpenAI, Stripe, and other cloud-based service providers. The list of service providers may be updated periodically and is referenced in both our Terms of Service (ToS) and DPA.

4.2 Legal Compliance

We may disclose data when required by law, such as responding to legal processes or government authorities.

4.3 Business Transfers

In case of mergers, acquisitions, or business transfers, user data may be included as part of the transaction, with appropriate safeguards in place.

4.4 Anonymized Data

We may use aggregated, non-identifiable data for research and business insights.

7.1

CodeOC.ai strives to maintain 99.9% uptime for its services. However, we do not guarantee uninterrupted service and are not liable for outages caused by force majeure events or service disruptions due to our third-party providers (such as AWS, OpenAI, or Stripe).

7.2

Customers will be notified in advance regarding planned maintenance or downtime where possible.

8.1 Access & Correction

Business representatives have the right to request access to and correction of corporate data.

8.2 Deletion Requests

You may request the deletion of business-related personal data, subject to legal and operational limitations.

8.3 Data Portability

You can request a copy of business-related data in a machine-readable format.

8.4 Marketing Preferences

You can opt-out of marketing communications at any time.